Privacy Policy

1. Data controller

Domani Equestrian BV, Soetebeek 64, 3670 Oudsbergen, Belgium (VAT BE0660.651.954) is the data controller for personal data collected via the Equi Assist platform.

For questions about this privacy policy, you can contact us at info@equi-assist.com.

2. What data we collect

We process the following categories of personal data:

• Account data: name, email address, password (hashed), phone number, language preference
• Company data: company name, VAT number, billing address
• Usage data: entered horses, client data, search profiles, messages
• Technical data: IP address, browser type, device information (via log files)
• Payment data: processed via Mollie — we do not store credit card or bank account numbers

3. Purposes and legal basis

We process your personal data for the following purposes:

• Performance of the contract (Art. 6.1.b GDPR): delivery of the Service, account management, invoicing
• Legitimate interest (Art. 6.1.f GDPR): improvement of the Service, fraud prevention, technical security
• Legal obligation (Art. 6.1.c GDPR): tax and accounting obligations, GDPR requests
• Consent (Art. 6.1.a GDPR): marketing communications (only with your explicit consent)

4. Sharing with third parties

We share personal data only with the following categories of recipients, to the extent necessary for the Service:

• Mollie (payment processing) — Netherlands
• Anthropic/Claude AI (message processing) — United States, with appropriate safeguards pursuant to Chapter V GDPR
• Cloudflare (hosting, email routing) — worldwide, under their DPA with standard contractual clauses

5. Retention periods

Account data is retained as long as your account is active and up to 30 days after termination. Invoice data is retained for 7 years in accordance with Belgian accounting legislation. Technical log files are retained for a maximum of 90 days.

6. Your rights

Under the GDPR, you have the following rights:

• Right of access: request what personal data we process about you
• Right to rectification: have incorrect data corrected
• Right to erasure: request deletion of your data
• Right to restriction: temporarily restrict processing
• Right to data portability: receive your data in a structured format

7. Security

We take appropriate technical and organisational measures to protect your personal data, including encryption of data in transit (TLS) and at rest, hashed passwords, access controls and regular security audits.

8. Complaints

If you have a complaint about our processing of your personal data, you can contact us at info@equi-assist.com. You also have the right to file a complaint with the Belgian Data Protection Authority (GBA): www.gegevensbeschermingsautoriteit.be.